Situation
Enquiries arriving with no consistent follow up. Every lead judged by feel, replied to when somebody had time, and forgotten when the week got busy.
What we built
A system that reads every enquiry as it arrives, scores it, and composes the reply. A guardrail checks the draft. Strong answers go out on their own. Anything uncertain waits for a person. Every lead gets a response and nothing slips.
Result
Every enquiry scored and answered without a person touching the routine ones. We run this on our own business every day.
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